Software Development Software Development

With extensive knowledge of vehicle protocols such as J1850, ISO9141, KW2000, KW81/82, CAN and J2534, Par-Tech's software development team is on the leading edge of automotive software diagnostic engineering. Their skills in C, C++, Visual Basic, PHP, Java, ASP, HTML and many other technologies allow Par-Tech to be versatile in how we develop software products. Most importantly, software development life cycle (SDLC) standards ensure that the products developed are of the highest quality.

Service Readiness Engineers Service Readiness Engineers

Our service engineering staff has many years of experience in both vehicle repair and technical publication development. They use their unique blend of experience and skills to obtain pertinent technical information from our customer's vehicle engineering staff. Through our development and validation processes and standards, they create accurate technical publications that are used by technicians to repair vehicles.

Web Development Web Development

Our web development staff strives to stay on the cutting edge of web technology to provide innovative, flexible products that meet the needs of the customer. Our staff can take an initial concept and bring it to life on the web with years of experience in content management and design, data migration and processing, and custom web application programming.

Graphic Illustration Graphic Illustration

Our illustration team is skilled in the development of line art, cutaway and exploded view technical illustrations. They prepare supporting graphics for service information authored in-house and can provide illustrations in most native file formats. A variety of systems and the most up to date software are utilized to produce complex, detailed technical illustrations.

Training Training

Our trainers have years of technician experience and are trained to provide a clear, hands-on learning experience. Trainers stay in touch with the latest automotive technology and are fully versed in each set of diagnostic software and tools Par-Tech provides.

Customer Assistance and Validation Customer Assistance and Validation

You can be sure that our support representatives are actively using the products they support and will assist customers as quickly and courteously as possible. Whether our customers are highly technical or new to using computers, our support staff is ready to customize our level of support to you. They are highly skilled in using all Microsoft Windows operating systems and have been thoroughly trained in PC troubleshooting.

Par-Tech trains their customer assistance team to also contribute to the validation effort of all products. Validation on each of Par-Tech's products is performed according to detailed test plans that exercise every aspect of an application. Our goal at Par-Tech with each of our products is to achieve a 100% defect-free release every time.

Technical Assistance Technical Assistance

Our technical assistance representatives assist customers with vehicle repair and diagnostics. Each member of our team is ASE certified and attends continuous improvement training to ensure their skills are kept up-to-date. Many have had specialized training in various areas such as Engine Electrical, Engine Mechanical, Body, Chassis, HVAC, etc. and some have owned their own repair shops. They are intimately familiar with vehicle repair and can assist customers with everything from programming a vehicle to replacing a transmission.

ESI Data Entry ESI Data Entry

Our electronic service information (ESI) data entry team prides itself on their attention to detail. Each member is highly skilled in data entry and quality assurance processes ensure an accurate final product. They convert information from our customers into various format for printing, electronic, or web delivery.

Translators Translators

Par-Tech's translation team consists of native speakers of the languages into which we translate service information from our customers. Their fluency in the English language, along with their native language facilitates the translation process. Languages into which Par-Tech's team can translate include: Japanese, Korean, Spanish, French, German, Italian, Portuguese, and others upon request.

Sales Sales

Par-Tech's sales staff is comprised of individuals with extensive sales experience with both large OEMs and small companies. They have technical experience in all areas of automotive service engineering. Our sales staff prides itself on the "personal touch". It is important to form solid, trust-based relationships with our customers. We put the needs of our customers first and always work to accomodate any custom requirements specified.